Frequently Asked Questions
Find answers to common questions about our services, shipping procedures, and policies.
You can schedule a pickup through our mobile app or website by entering your pickup location, preferred time, and package details. Our courier will arrive at the specified time to collect your package.
Our standard delivery hours are from 9:00 AM to 6:00 PM, Monday through Saturday. However, we also offer special delivery windows for premium customers and business accounts.
Once your shipment is confirmed, you'll receive a unique tracking number via email and SMS. You can enter this number on our website or app to view real-time updates on your package's location and estimated delivery time.
Our standard international shipping service accommodates packages up to 30kg. For heavier items, we offer specialized cargo services that can handle shipments up to 1000kg, with custom pricing based on weight and destination.
We currently serve over 200 international destinations. However, some restrictions may apply to certain countries due to international regulations. Please check our destination list on the app or contact our customer service for specific country inquiries.
Prohibited items include flammable materials, weapons, illegal substances, perishable goods without proper packaging, and certain electronics with lithium batteries. Please refer to our complete prohibited items list in our shipping policy.
You can get an instant quote by using our price calculator on the app or website. Simply enter the origin, destination, weight, and dimensions of your package, and the system will provide you with available shipping options and their costs.
We offer insurance coverage for all shipments. If your package is damaged during transit, please report it within 7 days of delivery. Our claims department will process your claim and provide compensation according to our damage policy and the declared value of your shipment.
Yes, you can request an address change for packages that haven't been delivered yet. Additional charges may apply depending on the new destination and current shipment status. Please contact our customer service as soon as possible to process your request.
Currently, we accept payments only through eSewa. However, our development team is actively working on integrating other popular payment gateways, including major credit cards, Apple Pay, Google Pay, and more.