Returns & Refunds
1. Shipping Claims
If your shipment arrives damaged, lost, or significantly delayed, you may be eligible for a refund or compensation. Please note the following claim procedures:
- All claims must be submitted within 7 days of the delivery date (or expected delivery date for lost packages)
- Photographic evidence is required for damaged shipments
- Our claims department will process your request within 3-5 business days
2. Refund Eligibility
Refunds may be issued in the following situations:
- Lost shipments confirmed by our tracking system
- Packages damaged during transit due to improper handling
- Service failure where delivery exceeds our guaranteed timeframe by more than 24 hours
- Double billing or incorrect charges
3. Shipping Insurance
We offer shipping insurance for all packages at the following rates:
- Basic coverage (up to $100) is included free with all shipments
- Additional coverage is available at a rate of $1 per $100 of declared value
- High-value items (over $1000) require signature confirmation
Insurance claims are subject to verification and may require documentation of item value.
4. Cancellation Policy
You may cancel a shipment under the following conditions:
- Cancellation before pickup: Full refund
- Cancellation after pickup but before processing: 90% refund
- Cancellation after processing but before shipping: 50% refund
- Cancellation after shipping has begun: No refund
5. Refund Processing
Once approved, refunds are processed as follows:
- Credit card payments: 3-5 business days
- Bank transfers: 5-7 business days
- Store credit: Immediately available
All refunds will be issued using the original payment method unless otherwise specified.